All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item. This does not include defects caused by improper use, faulty maintenance or general wear. In case of a complaint or a missing delivery, please contact firstname.lastname@example.org including your order number, images of the claim and a description.
Return & exchange
There is a 14-day full right of return on goods purchased in our webshop.
The period is counted from the day
– Where you receive the order.
– Receive the last item in physical possession, in the case of a contract for several different items ordered in one order, but delivered individually or in several instalments.
– Take physical possession of the last lot, or last part, in the case of a contract for the supply of goods consisting of several lots/parts.
– The first item in physical possession, in the case of regular deliveries of goods over a certain period of time.
You must bear the return costs yourself.
Cancellation must be notified to us no later than 14 days after the purchase and you must return the shipment no later than 14 days after the cancellation. The notification must be given by email at email@example.com. In the notification, you must clearly state that you wish to exercise your right of cancellation. If you wish to return the item to us, you must fill out the enclosed Return Form and send the item to:
You cannot cancel by simply refusing to receive the goods without giving clear notice of this.